Google Apps has really thought through some specific scenarios in real life emailing. For example, your company may have a generic sales@yourdomain.com email address, and you would like everyone on your sales team to be able to access it (receiving emails sent to sales@yourdomain.com). Another example, the CEO of the company may wish to delegate the authority over email administration of his/her account to his/her PA.
These seem to be quite sensible and straight forward emailing features, however, I doubt that you would be able to expect to have these features in basic emailing applications. If you haven’t known already, Google Apps supports both functions that are quite critical to daily email administration.
Google Apps uses the concept of Groups for group access to a generic email account. I admit it is quite a self descriptive name for such a function. Basically, you can set up an group account as sales@yourdomain.com, and then add all your sales team members to the group. Upon specific settings, you may allow every member in the group to receive a copy of the emails sent to sales@yourdomain.com. Through the common “account” feature which is also available for the free gmail service (as well as most of the major email service providers), you can also add sales@yourdomain.com to every member account, so that they could also send emails using the sales account (i.e., the outbound email will have a sender id of sales@yourdomain.com).
Google Apps Premier edition has also recently added the delegation feature to account users. If delegation is set to allowed in the domain global setting, an account user in your domain may login and set up to whom he/she wish to delegate his/her email administration authority. This is fairly easy and straight forward.
Interested in trying Google Apps? Before the end of 2010, we setup Google Apps for you for free, if you choose the premier edition!



